For those of you that fell asleep during tha talk on sales figures and bonus schemes*, you will have missed Richard Barker saying that we have been failing to keep queues down and people weren't receptive to selling when they had waited in a long queue.
Well done for realising these points, Richard - albeit 2 years after most clerks.
I noticed a lot of meaningless phrases like "Working hard to reduce the queue", but didn't hear how this is going to happen without spending money.
And please, no more ideas like taking a clerk off the counter to "host" the queue
*We especially liked the bit about clawing back when we reach 115% of target, when we couldn't even get to 90% this year