agreements

[claire1.9]

why do we have agreements when management totally disregard them when it suits them but yet are quick to quote them when it suits them, so does that mean i can pick and chose the bits I want when after all i am just a counter clerk.

[BELIAL]

No ,you are a human resource and must perform within acceptable parameters. Failure to do so will result in your immediate termination.

[billyhayes]

why do we have agreements when management totally disregard them when it suits them but yet are quick to quote them when it suits them, so does that mean i can pick and chose the bits I want when after all i am just a counter clerk.

Can we have some details please, then I may be of some help

[claire1.9]

some examples ie sales code of practise, they want to hear us 'talking to every customer' what they mean is sell to every customer. I thought it was for us to decide, that what the sales of practise says. Cosa agreement, when they stoppped paying overtime part-timers have the choice but that right was taken away from them. Silly things which might not seem a big deal but can escalate reducing dinner hours without asking because senior management say so. When we do question things mostly you get told its your job or it has come from above ie senior mangement. You are made to feel guilty when you question things. I could go on and on and I feel very bitter and when it comes to conduct its disgracful how managers behave but yet they get away with it and again the guilt goes back on to the staff.

[billyhayes]

With regards to the 'selling' side, if you have not already read it then take a look at this thread;

http://www.royalmailchat.co.uk/communit ... 19&t=12784

3rd post down, (one of mine), lays it all out in the simplest of terms.

If your manager wants you to talk to every customer, you just hit back with "I will take related opportunities, as I see them." Now by this I don't mean be 'short-sighted' and let loads pass without a diddle-eyed-joe to a damned-if-I-know... be sensible. As a rough guess-timate I would say 1 or sometimes 2 in every 10 is a non-starter.

The best way I can describe it is like the posties who are "doing the job properly". They are following the agreed procedures by company and union, regardless of local management asking/demanding more of them. So.. follow the sales code of conduct, do not do less, if you wish to do more then so be it, but do not get stressed etc etc trying to conversate with ALL customers.

There are also, people out there that you KNOW can't be sold to. No matter what your manager says, they know it, we know it, but they would rather pressure you to do more than what's in the Code to please their masters, (ie, BDMs or whatever the new title is for the non-jobs), who I can guarantee you, would love to see the Code scrapped.

If you need further clarification talk to your area rep who should be able to tell you the same sort of thing.

On to the next issue. The lunches. On this I can tell you the door swings both ways. Remember the "Core duties" could have a duty or duties that only has 30 mins breaks every day. The flip side is that this will give you a 4 day week. Tell me that 2 rest days plus sunday (obviously!) is a bad thing for a full-timer!?

And if "During unplanned for pressure periods colleagues with a scheduled meal break of greater than 30 minutes may be asked to volunteer to take a shorter meal break and be given the choice of banking the additional hours or claiming overtime." The key word in that part of COSA is VOLUNTEER. If you are on a 1 hour core duty lunch and you want your hour, take it! That is the end of it.

If you think that they just go on and on with the 'you must do this you must do that' become a stuck-record yourself. Quote the agreements back at them, multiple times if you have to, and just see who's pulling their hair out first in frustration.