Would you like it there tomorrow?

[The BFO]

How any Counter based worker can complain about being asked to push SD beats me. Jeeze

Subbie

I think it depends on HOW they are being asked to 'push' the product, and indeed the definition of 'push'. There are some poor Branch Managers, who are put under pressure by some poor Senior Managers, who are incapable of instilling any degree of reasonable common sense. Equally there are some Counter Staff who make no effort whatsoever to try to 'sell' anything.

[Lynn Simpson]

Hi Claire 1.9 If a member chooses not have a union rep go into the fact finding investigatory interviews then they are entitled to take a friend from their workplace. That way the member decides who is present. It sounds like that is what your role should have been rather than note-taker which is not proper to CWU members.

Members are entitled to privacy and therefore other members of the same grade should not be there at the managers bequest. Although it does sound like you were a help to the member involved the principle still stands and it is not right. For instance Managers could abuse it by having the 'blue eyed girl' in as the note taker (obviously not in this case) and they then get to know everyones business when it should be a confidential process! I know the CWU have put a stop to this so you might want to remind your manager next time he/she tries to push the boundaries

[fishtank]

This thread has generated about 56 posts so far, most being from people who either do not sit on the front line facing the public, or from people who do not directly depend on sales for their salary.

As someone who does both the above, may I say butt out!

There seems to be some misplaced snobbery coming from the counter there subbie.
Special Delivery is Royal Mail's premium delivery product.
We as humble posties know that very well because we put a great deal of effort of into making it an excellent value for money product.
The miss-selling,pressure selling or at least inappropriate selling and the subsequent inevitable devaluing of the product affects all of us.
We all depend on sales for our salary directly or otherwise.