Royal Mail online tracking down for thousands of customers

Post by **TrueBlueTerrier** » 05 May 2020, 14:11

https://www.mirror.co.uk/money/breaking ... g-21975295" onclick="window.open(this.href);return false;

The issue comes just a week after the service made the decision to axe Saturday letter deliveries due to staff shortages during the ongoing coronavirus pandemic

Royal Mail customers have been left unable to track letters and parcels, with the service experiencing technical issues online.

Website Downdetector said it's seen a 94% spike in reported issues over the past hour - with tracking the primary concern.

"@RoyalMail having a problem generating an RMA, the form on the website returns a non-valid email address error when I give my (valid) gmail address. If it is intended to not accept gmail addresses, then the error should be more specific- otherwise, can you fix the bug," one user wrote on twitter.

Another said: "@RoyalMail’s tracking gone down for anyone else? Can’t seem to trace any of my parcels".

Mirror Money has contacted Royal Mail for a status update, which appears to be affecting online tracking numbers.

The issue comes just a week after the service made the decision to axe Saturday letter deliveries due to staff shortages during the coronavirus pandemic.

Postal workers will no longer deliver first and second class post on weekends (Image: Getty)

The firm said it has 'temporarily' cut back its services, with Saturday first and second class letter deliveries to be paused until further notice.

But most parcels - including Tracked, Special Delivery and non-account services - will not be impacted and posties will continue to pick up from branches and boxes as normal.

It comes as union leaders are encouraging postmen to call in sick rather than risk catching coronavirus during their daily rounds.

Last month the Communication Workers' Union, which represents postal workers, tried to lobby for home deliveries to be reduced to three days a week, with postmen dropping off items on alternate days, but this was shelved.

Royal Mail's chief customer officer Nick Landon said postmen have faced 'incredible pressure' and 'need some relief' in a video shared with workers.

In a statement, Royal Mail said: "Our postmen and postwomen are working very hard across the UK in challenging conditions," the organisation explained.

"As we said at the start of the coronavirus crisis, there will be some disruption to services.

"Relevant factors include high levels of coronavirus-related absences and necessary social distancing measures.

"We understand the importance of the postal service in keeping the UK connected at this time. We have also listened to our hard-working colleagues who have asked us to ease the additional burden on them if possible.

"As a result, we are making some temporary changes to postal services.Q

"Customers should continue to post both letters and parcels as usual on Saturday. We will continue our Saturday collections from businesses, post offices and post boxes as normal.

"From 2 May we will temporarily no longer deliver letters on a Saturday. We will continue to provide a letter delivery service from Monday to Friday as normal.

"We will continue to deliver Special Delivery, Tracked, all non-account services and most other parcels from Monday to Saturday across the country."

Other third party delivery firms such as Parcel Force and UPS will be unaffected by the announcement.

ted_e_bear · Post by **ted_e_bear** » 05 May 2020, 16:43

"Royal Mail's chief customer officer Nick Landon said postmen have faced 'incredible pressure' and 'need some relief' in a video shared with workers."

"We understand the importance of the postal service in keeping the UK connected at this time. We have also listened to our hard-working colleagues who have asked us to ease the additional burden on them if possible."

My piss is boiling !

chickenwittle · Post by **chickenwittle** » 05 May 2020, 17:37

ted_e_bear wrote:"Royal Mail's chief customer officer Nick Landon said postmen have faced 'incredible pressure' and 'need some relief' in a video shared with workers."

"We understand the importance of the postal service in keeping the UK connected at this time. We have also listened to our hard-working colleagues who have asked us to ease the additional burden on them if possible."

My piss is boiling !

They really have no shame do they .

Post by **aiden01** » 05 May 2020, 21:22

Has anyone been told to phone in sick by their union leaders

renrag40 · Post by **renrag40** » 06 May 2020, 20:24

aiden01 wrote:Has anyone been told to phone in sick by their union leaders

Why do you ask that, Aiden?

Post by **aiden01** » 07 May 2020, 09:06

renrag40 wrote:
aiden01 wrote:Has anyone been told to phone in sick by their union leaders
Why do you ask that, Aiden?

Because it says it in ops post.

renrag40 · Post by **renrag40** » 07 May 2020, 11:02

aiden01 wrote:
renrag40 wrote:
aiden01 wrote:Has anyone been told to phone in sick by their union leaders
Why do you ask that, Aiden?
Because it says it in ops post.

Don't believe everything you read in the papers

Post by **TrueBlueTerrier** » 07 May 2020, 12:41

renrag40 wrote:
aiden01 wrote:
renrag40 wrote:
aiden01 wrote:Has anyone been told to phone in sick by their union leaders
Why do you ask that, Aiden?
Because it says it in ops post.
Don't believe everything you read in the papers

The

emoji kind of indicates that he doesn't believe it.

Not taking more cheap shots are we

renrag40 · Post by **renrag40** » 07 May 2020, 12:49

I beg your pardon?

Post by **TrueBlueTerrier** » 07 May 2020, 13:26

https://www.royalmailchat.co.uk/communi ... 07#p898907" onclick="window.open(this.href);return false;

Celgar · Post by **Celgar** » 07 May 2020, 21:30

Our local post office has been shut for the past two days because the Horizon computer system has gone down apparently. I wondered if this is connected with the track & trace system going down ?