DVD seller angry at Royal Mail 'terrible service'

[TrueBlueTerrier]

https://www.bbc.co.uk/news/articles/c17ndewr84vo

A rare DVD seller has slammed Royal Mail for what he described as a "terrible service" that has cost him thousands of pounds.

Mark Corfield, from Billingham, said he has been bombarded with emails and phone calls from customers saying they have not received their items.

The 55-year-old has been selling rare and bespoke DVDs since 2014 and said he wanted to raise awareness of problems reporting issues with the service.

A spokesperson for Royal Mail apologised to Mr Corfield and said his complaints were being "actively investigated".

Mr Corfield said that because of parcel delays he was regularly issuing refunds to customers and only getting partial compensation from Royal Mail.

He has also criticised POSTRS, the postal service ombudsman, for never upholding his complaints.

"There is a problem with the ombudsman POSTRS which finds in Royal Mail's favour no matter what evidence you supply," he said.

"It's disgraceful that if a parcel does not arrive in the 10 days they promise, I am the one who has to pay up."



A POSTRS spokesperson said that they were "sorry to hear about Mr Corfield's experiences with Royal Mail".

"Whilst we are unable to comment on individual cases, we can advise that POSTRS is an impartial dispute resolution service approved by Ofcom to handle unresolved complaints between postal operators and their customers," the ombudsman said.

"Each case is reviewed on its individual merits, based on the evidence provided by both parties.

"In short every case is assessed fairly, independently and in line with the published Scheme Rules."

The businessman also took his complaints to Ofcom.

However, it said it "cannot investigate individual complaints about postal companies".

"If someone's not happy with how Royal Mail handles a complaint, there's an ombudsman who makes independent and binding decisions - including on compensation for lost items," a spokesperson said.

"Royal Mail has a range of products with different levels of protection, including some with insurance that reflects the market value of an item if it's lost - we would advise senders to consider what's right for them."

Royal Mail said that their compensation policy is publicly available and they are committed to ensuring customers understand what they are entitled to.

[ted_e_bear]

Bombarded with complaints of items not received eh ! Must be the unluckiest seller ever

Nah don't believe it, anyway he should use tracked 24/48 it's ideal for posting such as dvds.

[SkiSunday]

Bombarded with complaints of items not received eh ! Must be the unluckiest seller ever

Nah don't believe it, anyway he should use tracked 24/48 it's ideal for posting such as dvds.

I'm not quite sure how posting something "T24/T48" works, but do you not have to be a registered business to use that service?

[pinstripe]

Bombarded with complaints of items not received eh ! Must be the unluckiest seller ever

Nah don't believe it, anyway he should use tracked 24/48 it's ideal for posting such as dvds.

I'm not quite sure how posting something "T24/T48" works, but do you not have to be a registered business to use that service?

No, you can print off a label from the RM website, or eBay. You can even have the postie collect it for you

[qwerty2]

What’s a DVD?

[ted_e_bear]

What’s a DVD?

I hear they're making a comeback now it's more difficult to watch pornhub

[NWpostie]

What’s a DVD?

I hear they're making a comeback now it's more difficult to watch pornhub

There's an event older tech with zero risk of virus or tracking called iPornmag

[Mr Rush]

I'm not quite sure how posting something "T24/T48" works, but do you not have to be a registered business to use that service?

Back when Tracked was less than a dozen items per duty (ie, a decade ago) I recall it was limited to businesses sending something like a minimum of 1,000 items a month. Suffice to say they've long since opened the floodgates and coincidentally the service fell apart.

[SpacePhoenix]

I'm not quite sure how posting something "T24/T48" works, but do you not have to be a registered business to use that service?

Back when Tracked was less than a dozen items per duty (ie, a decade ago) I recall it was limited to businesses sending something like a minimum of 1,000 items a month. Suffice to say they've long since opened the floodgates and coincidentally the service fell apart.

Back then in MCs on a Monday, probably 3 yorks of inward Tracked would have been a heavy night. Think it was just BT and M&S Tracked that we got back then.

If I'm on the packets section during a shift, probably 90%+ of all packets, especially for the large are Tracked. Don't know about the indoor DO mode but when we scan packets either outward or inward in MCs the PDA has three counts. 1 is non-Tracked, 1 is Tracked and the 3rd is the combined total of the other two.

Over the last couple of years there's been a noticeable jump in the amount of Tracked coming through the manual flats and letters (more so the flats) from the outward MCs. We even get a few Tracked on the mech, which we yank out if we spot them. I believe that the larger MCs now have a letter frame and a flat frame dedicated to sorting Tracked and they have purple tray labels as well.