ROYAL MAIL'S NEW OPTION GIVES POSTIES MORE INFORMATION ABOUT CUSTOMERS WITH ADDITIONAL NEEDS

[TrueBlueTerrier]

https://postandparcel.info/154386/news/ ... nal-needs/

Royal Mail has introduced an option for households to register their accessibility needs for parcel deliveries or collections via Parcel Collect. For example, customers with a disability or other accessibility need can request that posties ‘knock louder’ or take more time when waiting for the customer to come to the door. This can be set-up on the Royal Mail app or via phone with Royal Mail’s customer service team.

Customers can also set up a safe place delivery preference in the Royal Mail app for future parcel deliveries. This enables customers receiving parcels to tell Royal Mail where to leave them on occasions when they are not going to be in when the postie delivers.

Customers can set their accessibility need and safe place delivery preference in the Royal Mail app in the ‘my account’ section or by contacting customer service. Any accessibility need service that is set-up will be valid for one year and can be renewed annually. Customers can amend or delete the service in the Royal Mail app or via customer service at any time.

Parcelforce customers can set up their accessibility needs in the same way, or if they are a Royal Mail customer, their accessibility request will automatically apply.

Nick Landon, Chief Commercial Officer at Royal Mail, said: “Our posties are the most trusted delivery people in the UK, and that’s because they get to know their customers and do everything they can to accommodate their delivery needs and get their parcels to them safely and securely. This new development gives our posties more information about our customers with additional needs, so they can make sure they don’t rush them or miss them when they are actually in. We are always looking at ways to make our delivery service more convenient and easier for residents. The introduction of accessibility needs is another example of how we are doing this.”

[enskied]

We know this before they do. We know our disable and elderly.... And we know the lazy gits that can't be bothered.

[guardianangel]

I take it that if you say you have 10 houses out of your 700 with these needs extra time will be given to you to stand around waiting .

[ted_e_bear]

I take it that if you say you have 10 houses out of your 700 with these needs extra time will be given to you to stand around waiting .

What, you mean like the extra time given for emptying postboxes,deliver to neighbours, collection from customers and of course taking parcels back the following day ?

[WalkerX]

We know this before they do. We know our disable and elderly.... And we know the lazy gits that can't be bothered.

Management passing it off as a revolutionary new advance, when even reserves like me know the score on lots of walks that I cover.

[Mr Rush]

We know this before they do. We know our disable and elderly.

Much like specifying a neighbour or a safeplace codified information that duty holders already knew. The advantages are glaringly obvious for the company: they believe they can hire any rando off the street without an attendant collapse in quality of service (besides all the walk failures).

The parallel would be how black cab drivers had to have an encyclopaedic knowledge of their city to get the job but now anyone off the boat with an iPhone in a cradle does it.

[kazardaimenu]

Good that they can request that the postie cause a ruckus in order to get their attention or select their preferred neighbour to someone 15 doors down.

[guardianangel]

I take it that if you say you have 10 houses out of your 700 with these needs extra time will be given to you to stand around waiting .

What, you mean like the extra time given for emptying postboxes,deliver to neighbours, collection from customers and of course taking parcels back the following day ?

Exactly its an absolute joke,i have some firms on my delivery who have started having full sacks of collections takes me at least another 5 minutes to empty the sack and scan them all,Royal Mail are in for a massive shock if they think its going to result in more revenue,they will have to double the workforce.