UK Resumes International Service, but Tracking and Delivery Speed Are Impacted

[TrueBlueTerrier]

https://www.ecommercebytes.com/2023/02/ ... -impacted/

UK’s postal service Royal Mail is now accepting packages bound for foreign destinations, it announced on Friday, though it warned delivery might take longer than usual. The BBC has details on the January cyber attack that caused the disruption of all international mail in the UK (domestic UK service was not impacted).

Royal Mail provided an update on February 24 to let shippers know that Royal Mail International Export services had been reinstated to all destinations for purchase “online, through shipping solutions and over the counter at Post Office branches.”

However, it warned delivery of international items could take slightly longer than usual, and it was seeing an impact on tracking – which is crucial to online sellers to give visibility to buyers their packages are on the way. It noted that if tracking wasn’t available on the Royal Mail website, it could be available on the postal tracking websites of the destination country:

“Customers using International Tracked / International Tracked and Signed services may notice different tracking information as items leave the UK. We are seeing some delays to some Tracking events in a small number of destinations. As we continue to work with our partners to resolve this, if you cannot see tracking information for your items then it is likely to be available on the overseas’ Posts own tracking websites.”

[Bumblebee56]

International track and trace letter to Passport Office Dublin. Posted 23/01/2023 still no tracking just when posted. Getting desperate as items in letter very special and old. Customer care totally useless after a 2 hour wait on phone. This is so bad. Post Office I used said they had an email to say international track/signed letters could be accepted so what is going on. Very annoyed if this letter is lost.

[TrueBlueTerrier]

International track and trace letter to Passport Office Dublin. Posted 23/01/2023 still no tracking just when posted. Getting desperate as items in letter very special and old. Customer care totally useless after a 2 hour wait on phone. This is so bad. Post Office I used said they had an email to say international track/signed letters could be accepted so what is going on. Very annoyed if this letter is lost.

Sorry, we can't answer specific questions as we are not an official Royal Mail site, also this was a News item to help posties and customers get a general picture of what is being published by Newspapers and Royal Mails response.