Royal Mail Quality of Service Q2 2021-22

[TrueBlueTerrier]

https://www.marketscreener.com/quote/st ... -36997346/

In the second quarter of the year leading up to 26 September 2021, Royal Mail delivered 95.7 per cent of Second Class mail within three working days. The Company delivered 82.4 per cent of First Class mail the next working day with 95.2 per cent delivered within two days.

There have been a number of factors that have impacted our service levels, including COVID-related self-isolation, sickness absence and vacancies. Our focus is to restore our service to the high standards our customers would normally receive.

Ofcom has recognised that the COVID-19 pandemic qualified as a 'regulatory emergency period'. The regulatory emergency period commenced in March 2020 and ended on 31 August 2021. This meant that during this period Royal Mail was not required to sustain the Universal Service without interruptions, suspension or restriction, according to the regulator. Ofcom acknowledged that due to factors outside our control it would not always be possible for us to meet our regulatory obligations, which included our Quality of Service targets.

Shiona Rolfe, Service Delivery Director, Royal Mail said: "It has been a challenging period, and our Quality of Service has not been as we would have wished. We are working hard to get our Quality of Service back to the levels our customers expect everywhere. I would like to thank our postmen and women for the extra effort they have been putting into delivering for our customers. With around 20,000 people joining our organisation as we enter our busiest period, we are getting ready to deliver for our customers in the run up to Christmas."

The latest independent report on performance was published today on Royal Mail's website at: https://www.royalmailgroup.com/customer ... ce-reports

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Royal Mail plc published this content on 12 November 2021 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 12 November 2021 11:16:04 UTC.

[ted_e_bear]

'we are getting ready to deliver for our customers in the run up to Christmas'

Hmm..not too sure about that, even when the holidays end we've still got more vacancies than holiday slots so we can't even rely on no one being on leave in December.