Court letters and important docs held up in post for up to a MONTH as Royal Mail flounders

[TrueBlueTerrier]

https://www.express.co.uk/news/uk/15137 ... layed-post

Court letters and important docs held up in post for up to a MONTH as Royal Mail flounders

As the coronavirus pandemic has seen many staying at home, the number of deliveries has increased dramatically, putting a strain on the service and leaving many people without post. Agnes Peyser, a resident of Kilburn, north-west London, was sent a letter by the Metropolitan Police on September 22 to appear as a witness at a trial in a Magistrate's court.

However, that letter arrived on October 6, exactly two weeks after it had been sent.

Similarly, insurance renewal documents that were sent on September 4 still had not arrived by September 23. She is still waiting on another important document, the contents of which she did not want to divulge.

She described the situation as “ridiculous”, repeatedly being fobbed off by Royal Mail’s customer services with “stupid answers”.

It was only after the seventh time of complaining to Royal Mail that she was told that “there was a local issue” that had “now been resolved”, she claimed.

Another person, who lives in nearby West Hampstead and did not wish to be named, said on October 22 that he had received a call from his hospital about an appointment taking place the next day, which he had been unaware of.

The hospital receptionist explained that the appointment was the following day, and that they had sent an appointment letter four weeks beforehand.

He told the Express: “If I hadn't had the phone call, I'd have had to wait another month for a new appointment and I'd be unwittingly contributing to the NHS’s costs of missed appointments.

“Frankly, Royal Mail is not fit for purpose.”

In Shepherd’s Bush, two residents of the same building had to wait one day shy of a full calendar month for post to arrive.

READ MORE: Royal Mail: Hunt is on for 20,000 workers to deliver Christmas

Ian Cohen, also a West Hampstead resident, tweeted on October 6 that his postcode had not received mail “for two weeks”.

After removing their postman of six years, “we have [had] mail delivered three times in eight weeks, despite complaining about lack of service.”

Another, Lynette, said that Brent Council had sent her a council tax bill due on September 19, but the letter only arrived on 23 Sept.

She said she was “somewhat ‘relieved’ to see it’s not just me.”

The Citizens Advice Bureau told the Express that it had "raised concerns" with both communications regulator Ofcom and Royal Mail about a "lack of information and actionable advice" about delays.

Ms Peyser told the Express she has a business account with Royal Mail, entitling her to daily updates from the courier, but claimed that there had been no notifications about issues with the Kilburn delivery depot.

“It is the first time they acknowledged that there is an issue at this delivery office,” she said.

Ms Peyser said that she had spoken to her postman, who explained: “Royal Mail decided to reshuffle the delivery routes for postmen at the beginning of September”.

She continued: “They have reduced the number of postmen and extended the size of the routes” – a claim which Royal Mail contested.

When Ms Peyser visited the Kilburn delivery depot on October 13, she said the manager told her “they’ve employed ten temporary agency staff, that only started last week on Tuesday – so it took them a whole month.”

It is understood that the first agency workers towards the end September, with more joining in October – bringing the number to a total of ten.

She described the situation as “ridiculous”, adding: “that they have a problem is fair enough – every organisation has a problem, but that they don’t recognise openly that they have a problem is rather pathetic.”

A CWU spokesperson said they could not comment on the specifics of local cases at the moment, but said generally workers were under “frustrating and difficult circumstances”.

In Shepherd’s Bush, one resident had to wait one day shy of a full calendar month for post to arrive, after complaining multiple times and escalating the situation.

[Deadly]

If they think it's bad now wait until the Christmas rush really starts, it's going to be bedlam.

[pinstripe]

I say that Royal Mail should be privatised. Then we’ll see how those work shy luddites like life in the real world.

Yeah, not really worked out like that.

[CharlesG]

In Shepherd’s Bush, two residents of the same building had to wait one day shy of a full calendar month for post to arrive.


In Shepherd’s Bush, one resident had to wait one day shy of a full calendar month for post to arrive, after complaining multiple times and escalating the situation.

Shepherds Bush had a structural revision that was the mother of all f**k ups, so i heard.
Mail stacked up for over a month
Swamped with casual staff
Sunday deliveries
Overtime galore

Management from area and planners implemented a revision that was the most disastrous i’ve ever heard off, sweeping changes and frames that were all over the place.

Good morning Britain were to do a special report on this DO few weeks ago but it never materialised.
I cant believe dispatches / panorama have not done a report on the failures on an unprecedented scale within RM.

[Chelseablue]

Its done that badly youde think it was intentional , and its all over the country ! Tv and the papers prob will get hold of this sometime , its still feels so unreal .Bad enough doing this early in year , but near crazy christmas pressure it all dosent make sense at all ?