Dingwall delivery office is crowned Royal Mail's most improved delivery office of the year

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https://www.ross-shirejournal.co.uk/new ... ed-246984/

The Dingwall delivery office has been recognised as the UK’s most improved delivery office of the year in Royal Mail’s prestigious annual CEO and COO Awards.

The awards recognise the company’s highest-performing operational units across the UK over the last year and are designed to promote excellence.

They are sponsored by Royal Mail’s chief executive Simon Thompson, and by Royal Mail’s chief operating officer Achim Dünnwald.

The annual awards reward those teams that have gone above and beyond to deliver high levels of customer service.

A panel of judges look closely at a range of key measures including quality of service, safety and efficiency to assess performance throughout the year.

Each of the six winning teams secure a prize of £10,000 to spend on enhancements of their choice to their unit.

Royal Mail CEO, Simon Thompson, said: ‘Our team in Dingwall have been magnificent.

"They faced unprecedented challenges during the pandemic and worked tirelessly to overcome them. This award recognises those teams who have excelled in the midst of the challenges. It is well deserved. Thank you.””

Dingwall delivery office manager, Julia Meleady said: “The team here in Dingwall have worked exceptionally hard during the pandemic.

"They have prioritised the local community and keeping everyone connected, it was no easy task but they really did rise to the challenge. They’re a brilliant bunch and are passionate about what they do."

She added:"I’m privileged to be their manager and couldn’t ask for a better team to work with.”