Leaving packets with neighbours

[arty_morty]

Last Friday I was delivering to one of the blocks of private flats on my walk. I had a small packet for one flat but got no answer. As I was writing the 739 the neighbur was leaving and asked if the packet was for her. I told her it was for her neighbour and she said she'd take it for them. I was OK with this as both have taken packets for the other in the past.

The following day I saw the original resident who said he'd got my card but when he asked the neighbour she said she didn't have it. Her English is quite poor and he said he didn't really understand her. I knocked and spoke to her the next day and she said she'd left it by his front door (secure building and they share a common lobby on the first floor) and assumed he picked it up. I think she left it as she said, he picked it up thinking I'd left it there, then got the 739 and assumed there was another packet with her.

I haven't seen him to check but he's put in a complaint although I'm not sure on what grounds. It wasn't a tracked/SD/recorded packet, just a regular packet. Have I done anything untoward?

[not me]

Last Friday I was delivering to one of the blocks of private flats on my walk. I had a small packet for one flat but got no answer. As I was writing the 739 the neighbur was leaving and asked if the packet was for her. I told her it was for her neighbour and she said she'd take it for them. I was OK with this as both have taken packets for the other in the past.

The following day I saw the original resident who said he'd got my card but when he asked the neighbour she said she didn't have it. Her English is quite poor and he said he didn't really understand her. I knocked and spoke to her the next day and she said she'd left it by his front door (secure building and they share a common lobby on the first floor) and assumed he picked it up. I think she left it as she said, he picked it up thinking I'd left it there, then got the 739 and assumed there was another packet with her.

I haven't seen him to check but he's put in a complaint although I'm not sure on what grounds. It wasn't a tracked/SD/recorded packet, just a regular packet. Have I done anything untoward?

yes,the official line is you only leave a packet if the sender has written it on the packet
i dont leave packets anywhere
P739 every time

[POSTMAN]

'Possible' conduct code issue',you haven't followed RM procedure.

[Edward Hunter]

Hope you dont deliver in southport! Personally think you`ll be fine. After all you were only acting in the customers interests/trying to do them a favour. Seems like a misunderstanding or a) the neighbour liked the look of the packet and had it away or B) The intended recipient has seen an oppotunity to get a bit of compo from RM and in so doing put you in the s**t.

[POSTMAN]

After all you were only acting in the customers interests

It's a no no,posting up a document on it now.

[MisterPostie]

Last Friday I was delivering to one of the blocks of private flats on my walk. I had a small packet for one flat but got no answer. As I was writing the 739 the neighbur was leaving and asked if the packet was for her. I told her it was for her neighbour and she said she'd take it for them. I was OK with this as both have taken packets for the other in the past.

The following day I saw the original resident who said he'd got my card but when he asked the neighbour she said she didn't have it. Her English is quite poor and he said he didn't really understand her. I knocked and spoke to her the next day and she said she'd left it by his front door (secure building and they share a common lobby on the first floor) and assumed he picked it up. I think she left it as she said, he picked it up thinking I'd left it there, then got the 739 and assumed there was another packet with her.

I haven't seen him to check but he's put in a complaint although I'm not sure on what grounds. It wasn't a tracked/SD/recorded packet, just a regular packet. Have I done anything untoward?

I only ever leave a packet with a neighbour if I know for certain they get on and they are OK with it. There have been numerous issues in RM over the years where people leave packets with untrustworthy neighbours, or with neighbours that don't get on and the packet was "never delivered".

If in doubt, 739.

[fishtank]

After all you were only acting in the customers interests

It's a no no,posting up a document on it now.

http://www.royalmailchat.co.uk/communit ... 41#p358175" onclick="window.open(this.href);return false;

[POSTMAN]

After all you were only acting in the customers interests

It's a no no,posting up a document on it now.

http://www.royalmailchat.co.uk/communit ... 41#p358175" onclick="window.open(this.href);return false;

[gundog140]

After all you were only acting in the customers interests

It's a no no,posting up a document on it now.

Officially yes it is a no no!
I'm on a rural delivery and the D.O is miles away from my route. The people are a friendly bunch and are forever asking for parcels/recorded/specials to be left with neighbours.
Anyway having explained to them that I would be in the s**t and held responsible should something go amiss, many have furnished me with written and signed permission to leave things with neighbours in a reciprocal arrangement, Although I always leave a 739 telling them a package is with the neighbour.
Now I understand that this may not work on many deliveries, but it's something that works for both me and my customers.

[fishtank]

Officially yes it is a no no!

Unfortunately i think we have almost reached the point where "Officially" is all there is.
The written permission will help a bit...but it wont save you.
You are still breaking the rules in Royal Mail's eyes and if they are looking to hang you out to dry....they will.
I don't like or support any of this....i preferred when we were a service but i also preferred when you could walk the streets at night,leave your front door unlocked and generally trust people more.
Scams and chancers are everywhere,times have changed and so must we.

[Theghost]

Silly mare,Why take it off you to put on his doorstep? Something smells fishy to me.

[arty_morty]

Silly mare,Why take it off you to put on his doorstep? Something smells fishy to me.

That's what I said to her (without the silly mare bit). I told her if I wanted to leave it by his door I could have done that as she was leaving. Well it's been nearly a week since I left the packet, 3 days since the complaint and I haven't heard anymore. My manager seems pretty relaxed about it and he's generally the type to quote rules and regulations.

[ElRapido]

The written permission will help a bit...but it wont save you.
You are still breaking the rules in Royal Mail's eyes and if they are looking to hang you out to dry....they will.

Despite the P739 cards having designated boxes for "with a neighbour/safeplace" and also tracked items having alternate delivery information?

[POSTMAN]

The written permission will help a bit...but it wont save you.
You are still breaking the rules in Royal Mail's eyes and if they are looking to hang you out to dry....they will.

Despite the P739 cards having designated boxes for "with a neighbour/safeplace" and also tracked items having alternate delivery information?

If you read the doc in the link it explains that tbf.
PS:Does a 739 card say neighbour?Memory's a blank.

[clashcityrocker]

Despite the P739 cards having designated boxes for "with a neighbour/safeplace" and also tracked items having alternate delivery information?

The 739 card refers to a DESIGNATED neighbour, DESIGNATED safeplace.
It is the neighbour they have requested in writing to accept their packets.
Not a random neighbour the postie feels like using.