CWU Delivery Survey 2025

[POSTMAN]

https://www.cwu.org/cwu-survey-royal-mail-deliveries/

LTB 050/25 – Delivery Survey 2025
No. 050/25

4th March 2025

To: All postal branches with delivery members

Delivery Survey 2025

Dear Colleagues,

Branches will be aware that as part of the union’s Reconnect strategy, and within the context of a period of unprecedented change in our sector, we have significantly increased our regular engagement with members. With the takeover of Royal Mail Group becoming more likely, trials of potential USO reform under way, and national negotiations with the business on pay and many other associated issues on the agenda, it is vital that we step this up further.

Branches will have seen these subjects highlighted in much of the union’s recent output – on our regular weekly broadcasts and on our social media platforms as well as our more formal communications to you – and Delivery Survey 2025 is intended as an important addition to this. The survey aims to gather in as much feedback from delivery members on these key subjects as possible and also to spark debate and initiate discussion among members in workplaces across the UK.

Delivery Survey 2025 opens today and closes in two weeks’ time on Monday 18th March.

It is being sent out by email to those delivery members for whom we have email addresses, while those whose email addresses we don’t have are able to access and complete the survey via the CWU website here...
https://www.cwu.org/cwu-survey-royal-mail-deliveries/

The website version includes a ‘required’ field asking for the member’s name and email address, which is necessary to try to ensure that people outside of the CWU and outside of Royal Mail do not participate. No names will be published, or given to anybody outside the union and this is purely a measure intended to help ensure the credibility and security of the survey.

We would greatly appreciate your help and support in seeking to ensure the widest possible engagement with this survey. Please promote and circulate this communication to your area delivery reps, ask them to promote and circulate to their delivery unit reps and to encourage as many delivery members as possible to take part.

Any enquiries to the content of this LTB should be directed to the Outdoor Department Pharacz@cwu.org and/or to the Communications Department MMurray@cwu.org

Yours sincerely,

Tony Bouch
Assistant Secretary Postal Outdoor

Chris Webb
Head of Communications

[Valentina@1]

You don’t listen to us & RM don’t listen to you!!

What’s point of this crap?

[Woody84]

It wouldn’t let me select any of the multi choice answers.

[funkflex55]

There's also a royal mail survey on the people app. For those interested!

[tramssirhc]

It wouldn’t let me select any of the multi choice answers.

It appears it's not working.

[funkflex55]

The link that is with email cwu sent does work as I completed it earlier using that link.

[tramssirhc]

It wouldn’t let me select any of the multi choice answers.

Have you put in your membership number? The survey won't work without it.

[norris9]

9. Are you aware of what USO reform could mean in deliveries and if there were changes introduced what would you prefer?(Required)

-More Saturdays off
-Longer delivery spans but better and improved attendance patterns
-Rotations between walking/foot deliveries and van deliveries

What does 'better and improved attendance patterns' mean?...

The rolling day off most offices do is a pretty decent and easy to understand attendance pattern which breaks up the week and helps us get regular rest. I don't think you can improve it. Some will prefer to work Mon-Fri, but that simply means selecting the first choice - 'More Saturdays off'.

Wouldn't longer delivery spans mean more Saturdays off anyway as we'd be working less days - likely a 4 day week.


Personally, I'd like to work a 4 day week each week, but not 4 days in a row. This would obviously mean longer days. + I'd like rotation between walking & driving.

With us having to deliver 2 day's mail every other day - wouldn't that naturally mean longer days unless they are going to reduce the size of our jobs.

[TrueBlueTerrier]

[claretandblue]

9. Are you aware of what USO reform could mean in deliveries and if there were changes introduced what would you prefer?(Required)

-More Saturdays off
-Longer delivery spans but better and improved attendance patterns
-Rotations between walking/foot deliveries and van deliveries

What does 'better and improved attendance patterns' mean?...

The rolling day off most offices do is a pretty decent and easy to understand attendance pattern which breaks up the week and helps us get regular rest. I don't think you can improve it. Some will prefer to work Mon-Fri, but that simply means selecting the first choice - 'More Saturdays off'.

Wouldn't longer delivery spans mean more Saturdays off anyway as we'd be working less days - likely a 4 day week.


Personally, I'd like to work a 4 day week each week, but not 4 days in a row. This would obviously mean longer days. + I'd like rotation between walking & driving.

With us having to deliver 2 day's mail every other day - wouldn't that naturally mean longer days unless they are going to reduce the size of our jobs.

You should be able to pick more than 1.

[claretandblue]

It wouldn’t let me select any of the multi choice answers.

You need to turn your phone sideways in landscape mode.

[norris9]

There's also a royal mail survey on the people app. For those interested!

Yeah, the one they persist we do each and every year....and they persist because managers allegedly get a bonus if X amount of people fill it out.

They claim it's anonymous - maybe it is, but the fact you have to login to the People's app to load it up leads me to think they at least track who has completed it, giving the managers the opportunity to keep hounding those who haven't.

[thefox]

They do track who has done it,our manager told us.

[funkflex55]

I don't mind too much whether it's anonymous or not. I'll still answer the same way. The answers aren't going to be positive with the way management behave.

Norris9 to add to your point it's 2/3 days mail every day! That's until they don't cover a walk and then it's 3/4/5 however many as it builds up

[thefox]

They are a waste of time haven't filled them in for years.