ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE

ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!

IT Helpdesk Support

Postal workers discussion forum. Discuss the day to day life in a Blue Shirt.
cjo1964
Posts: 3
Joined: 05 Apr 2014, 16:51
Gender: Male

IT Helpdesk Support

Post by cjo1964 »

Hi.
Has anyone else had problems with getting knowledgeable IT support from our current helpdesk ?
I say this as I have had to call them a few times since RM changed the phone number and in both cases I knew more about Pcs and operating systems than the support individual did !
Its very frustrating when you need a few basic things done and find that the person you are talking to is either intelligible or has the lack of knowledge to provide support.
Is it just me that has this problem or have any of you had similar dealings ?

cjo1964
Top
User avatar
POSTMAN
SITE ADMINISTRATOR
Posts: 32382
Joined: 07 Aug 2006, 03:19
Gender: Male

Re: IT Helpdesk Support

Post by POSTMAN »

Sorry not much help, but that is a funny post.
Try this guy...
chris.x.bennett@royalmail.com
Service Delivery Director

And it seems you are not alone.
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
Top
ted_e_bear
Posts: 3533
Joined: 03 Sep 2012, 19:37
Gender: Male

Re: IT Helpdesk Support

Post by ted_e_bear »

Haha this typifies rm, it's been like that for years when phoning HR, not long ago you'd brush it off thinking how s**t they are at everything but quite frankly it's just not funny anymore :thumbdown :mad
Top

Return to “BLUE SHIRTS”