Last year, we were all brassed off by never getting answers to questions raised at WTLL sessions. Gradually, more and more of us just stopped taking any active part in the sessions, just turning up, signing the sheet and sitting there with bored expressions.
So one of the managers, after about 10 minutes of near-silence says, "Come on, guys, you must have some issues you want to discuss. What about the First Line Fix budget for this year ? How would you like to see that spent ?"
"It's already been spent on the new carpets" says my mate
"New carpets?" says our puzzled guvnor
"Yeah, to replace the ones that are bent out of shape from all the stuff that's been swept under them"