Age verification data storage and use by RM

[Spoggy]

This has always concerned me collecting this personal data from people without us giving guidance on how that data is stored and used by Royal Mail. I have no problem with validating age via ID check, but storing it without guidance or consent leaves me feeling awkward, especially considering the recipient is not a RM customer.

Has anyone any information or reasurrance that can be given on this.

[TopperGas]

This has always concerned me collecting this personal data from people without us giving guidance on how that data is stored and used by Royal Mail. I have no problem with validating age via ID check, but storing it without guidance or consent leaves me feeling awkward, especially considering the recipient is not a RM customer.

Has anyone any information or reasurrance that can be given on this.

RM's own website gives you the answer:

Royal Mail Age Verification Page | Royal Mail Group Ltd https://share.google/pp3GgBELMVwn2KHBE

[ted_e_bear]

All you're required to ask is their year of birth it's hardly sensitive info maybe RM are creating a database of the average age of people that purchase nail clippers and potato peelers from Temu.

I don't think you've got anything to worry about until they introduce fingerprint scanners or insist on taking a photo of their birth certificate, driving licence or passport on the PDA

[Spoggy]

From the link :

"The information about your year of birth is stored securely in Royal Mail's systems and will be deleted according to our data protection policies."

So follow the data protections policies link :

"Royal Mail Group has a Corporate Retention Schedule and supporting policies and procedures outlining the data retention requirements of the different record series we hold, plus secure data disposal/ destruction on expiry to comply with its legal and regulatory obligations. Royal Mail Group retains data in line with business and operational needs, or to meet legal requirements. "

So when asked by a recipient, for example, "how long is my data stored for", what is the answer I give?

[Perseus]

From the link :

"The information about your year of birth is stored securely in Royal Mail's systems and will be deleted according to our data protection policies."

So follow the data protections policies link :

"Royal Mail Group has a Corporate Retention Schedule and supporting policies and procedures outlining the data retention requirements of the different record series we hold, plus secure data disposal/ destruction on expiry to comply with its legal and regulatory obligations. Royal Mail Group retains data in line with business and operational needs, or to meet legal requirements. "

So when asked by a recipient, for example, "how long is my data stored for", what is the answer I give?

Answer is: I don't know.

If customer won't give year of birth, simply refuse to deliver it and mark on PDA.

[Spoggy]

All you're required to ask is their year of birth it's hardly sensitive info maybe RM are creating a database of the average age of people that purchase nail clippers and potato peelers from Temu.

I don't think you've got anything to worry about until they introduce fingerprint scanners or insist on taking a photo of their birth certificate, driving licence or passport on the PDA

I'm not legally concerned, more ethically and am quite happy to ask for the year of birth, but storage of personal data is the issue to some people and whilst you may think it's not sensitive, someone else will have a different opinion. One possible use could be for over 50's insurance companies to have a targetted mailing list for example, which is more valuable than your example.

Do we know if data is sold by RM?

When I deliver a package and am asked how the data is being used and stored, I'd like to give an informed honest answer.

[Bellaber]

Come the repick I'm going on collections

[Mr Rush]

"The information about your year of birth is stored securely in Royal Mail's systems and will be deleted according to our data protection policies."

Until the next hack. The only security is obscurity.

[ted_e_bear]

From the link :

"The information about your year of birth is stored securely in Royal Mail's systems and will be deleted according to our data protection policies."

So follow the data protections policies link :

"Royal Mail Group has a Corporate Retention Schedule and supporting policies and procedures outlining the data retention requirements of the different record series we hold, plus secure data disposal/ destruction on expiry to comply with its legal and regulatory obligations. Royal Mail Group retains data in line with business and operational needs, or to meet legal requirements. "

So when asked by a recipient, for example, "how long is my data stored for", what is the answer I give?

Exactly how many recipients have asked you that question ?

For me so far it's none.

[Spoggy]

From the link :

"The information about your year of birth is stored securely in Royal Mail's systems and will be deleted according to our data protection policies."

So follow the data protections policies link :

"Royal Mail Group has a Corporate Retention Schedule and supporting policies and procedures outlining the data retention requirements of the different record series we hold, plus secure data disposal/ destruction on expiry to comply with its legal and regulatory obligations. Royal Mail Group retains data in line with business and operational needs, or to meet legal requirements. "

So when asked by a recipient, for example, "how long is my data stored for", what is the answer I give?

Exactly how many recipients have asked you that question ?

For me so far it's none.

One so far, but plenty have asked why I need the information when they are clearly old enough. Don't get me wrong, other posties may be ok with answering 'I don't know' .. that's fine, i'm more interested in the what to do when this is an uncomfortable reply for them.

[Beanyjazz]

Come the repick I'm going on collections

Be the best decision you've made at Royal Mail!

I only speak to my manager if I need something, you're basically left alone every day.

Mondays and Xmas are s**t, that's about it.

[TopperGas]

From the link :

"The information about your year of birth is stored securely in Royal Mail's systems and will be deleted according to our data protection policies."

So follow the data protections policies link :

"Royal Mail Group has a Corporate Retention Schedule and supporting policies and procedures outlining the data retention requirements of the different record series we hold, plus secure data disposal/ destruction on expiry to comply with its legal and regulatory obligations. Royal Mail Group retains data in line with business and operational needs, or to meet legal requirements. "

So when asked by a recipient, for example, "how long is my data stored for", what is the answer I give?

Exactly how many recipients have asked you that question ?

For me so far it's none.

One so far, but plenty have asked why I need the information when they are clearly old enough. Don't get me wrong, other posties may be ok with answering 'I don't know' .. that's fine, i'm more interested in the what to do when this is an uncomfortable reply for them.

Your not paid enough to worry about that, if they don't like the answer they've two options, still give you their DOD or not receive the parcel. If it's a regular customer tell them you'll get the manager to contact them with the answer.

[Spoggy]

From the link :

"The information about your year of birth is stored securely in Royal Mail's systems and will be deleted according to our data protection policies."

So follow the data protections policies link :

"Royal Mail Group has a Corporate Retention Schedule and supporting policies and procedures outlining the data retention requirements of the different record series we hold, plus secure data disposal/ destruction on expiry to comply with its legal and regulatory obligations. Royal Mail Group retains data in line with business and operational needs, or to meet legal requirements. "

So when asked by a recipient, for example, "how long is my data stored for", what is the answer I give?

Exactly how many recipients have asked you that question ?

For me so far it's none.

One so far, but plenty have asked why I need the information when they are clearly old enough. Don't get me wrong, other posties may be ok with answering 'I don't know' .. that's fine, i'm more interested in the what to do when this is an uncomfortable reply for them.

Your not paid enough to worry about that, if they don't like the answer they've two options, still give you their DOD or not receive the parcel. If it's a regular customer tell them you'll get the manager to contact them with the answer.

I get that, although I do think we should all be a bit worried about personal data privacy irrespective of pay grade. Thank you for all the advice, it is appreciated, still not comfortable though.

[michael147]

Anybody able to tell me what the procedure is for someone who declines to give their year of birth, yet are clearly senior?
This happened to a colleague recently, however the recipient was 60 if they were a day.
I have had a few calls when i would have been happier to put a generic year in as the door was answered by a very senior citizen.

[TopperGas]

Anybody able to tell me what the procedure is for someone who declines to give their year of birth, yet are clearly senior?
This happened to a colleague recently, however the recipient was 60 if they were a day.
I have had a few calls when i would have been happier to put a generic year in as the door was answered by a very senior citizen.

Just mark the parcel refused and inform your manager, there's always the risk they they are one of the mystery customers RM use trying to catch posties out. Even if they are a genuine customer just being awkward they could be the sort to complain if you put in an incorrect DOB, then you've got to give some kind of explanation to your manager.