PDA UPDATE : Please use this thread for any PDA problems!

[ssdd]

Communication generally very bad both from RM and the CWU. Both sides are just out to feather their own beds at our expense.

Ok Celgar, you're entitled to your opinion, but what value are you adding by that comment. Likewise with IT, what value are they adding with this latest update? "Ooh, look what I've done, I've added a little message "where are you working today" and "we're just setting things up for you".

Makes you feel like you're in a call centre queue, when these messages lead to buffering and the overall time to even log in is increased.

Can't we just have a Zebra Lite version installed into these. Something with some stripped back features that the hardware can actually cope with?

[yellowbelly]

............ then why can't we have an option to report feedback/problems/bugs from the PDA itself.

SSDD - have you raised this to your Lino/DOM or in a WTLL session? If your office is anything like mine, people will moan and groan
about things all the time when they're at their frames but won't say a dicky bird in the daily huddle or WTLL session (if you're 'lucky'
enough to get one). If you highlight the time wasted waiting for your personal paperweight to sort it's life out at the deliver
point when it's chucking it down with rain or that it potentially loses scans due to the rain kicking you out of 'Outdoor' mode
they might do something about it.

Also there's an IT helpdesk number to ring if your management don't take any notice when you highlight an issue, the number
is on the PDA phone contacts.....or should be!

[ssdd]

[quote="yellowbelly]
Also there's an IT helpdesk number to ring if your management don't take any notice when you highlight an issue, the number
is on the PDA phone contacts.....or should be![/quote]

Good point yellowbelly, I never noticed their number before! A number of us have already raised this with management, but so far nothing. Anyway it's probably better that they don't add anything else in, coz it would probably just make the system even slower

[ssdd]

[quote="yellowbelly]
Also there's an IT helpdesk number to ring if your management don't take any notice when you highlight an issue, the number
is on the PDA phone contacts.....or should be!

Good point yellowbelly, I never noticed their number before! A number of us have already raised this with management, but so far nothing. Anyway it's probably better that they don't add anything else in, coz it would probably just make the system even slower [/quote][/quote]

A little update. Tried phoning helpdesk. Ten minutes in queue, to be told that other people were having problems. Adviser not able to advise as to why. Asked for asset number off side of PDA. Eeerm...it's been rubbed off. I'm not going through the s**t of opening up the back to get the imei number. I don't think it's a problem with the PDA anyway. He says any new updates will likely be in the New Year. Way to go IT, you've done us proud!

[ssdd]

Anyone heard anything? Still having this problem. It's got to the stage where I've actually timed how long it takes from the Indoor/Outdoor screen until it's ready to scan! Approx 6 seconds on average. With nearly every scanned item requiring this painful/embarrassing process. Embarrasing when it cuts out on you just as you're about to obtain a signature. Then go through the whole process again..and again sometimes.

It also seems to hang more when going into flats, as though it's related to reception somehow. Anyway, just wanted to have a moan about this crap system.

[Celgar]

A new PDA software fault to report.
The screen goes black as if it has turned itself off.
Pressing the power button at the top begins the powering up process.
It puts the zebra motif up then gets to the four/five circle dots but then goes back to a black screen.
At the same time the indicator light at the top flickers red which is supposed to signify low battery but battery is fully charged.
Had to drive back to the DO then as needed the PDA to work at least to zap the barcodes in the postboxes.
Eventually the postie in callers office managed to get it to download 177 bits of data which downloaded really slowly. Has happened on two or three other PDAs the previous day.
Anyone else had this one occur yet ?

[Cluaran]

The same thing happened to me on Friday, total pain in the arse!!

[eastie]

why is it after downloading name , your route and boxes onto the screen and get out to your delivery , the PDA wipes all the details off your screen during the round then its a 6 mile round trip to download again?

[steelgers]

Aye same happened to me on wed in the pissing rating. Had to give up on p.d.a and just take pics of tracked.

[steelgers]

* pissing rain

[patpat856]

why is it after downloading name , your route and boxes onto the screen and get out to your delivery , the PDA wipes all the details off your screen during the round then its a 6 mile round trip to download again?

The route and box barcodes should be on the blue pouch containing the collection keys.

[eastie]

The route and box barcodes should be on the blue pouch containing the collection keys.[/quote]
what blue pouch?? we don't have that , just keys. Ours are scanned on our frames

[patpat856]

The route and box barcodes should be on the blue pouch containing the collection keys.

what blue pouch?? we don't have that , just keys. Ours are scanned on our frames[/quote]
Just goes to show every office is different.

[mags999]

who gives a fook

[Celgar]

The route and box barcodes should be on the blue pouch containing the collection keys.

what blue pouch?? we don't have that , just keys. Ours are scanned on our frames

Just goes to show every office is different. [/quote]
PatPat856 was referring to evening collections when you have a bag with the collection keys etc inside. Others were referring to doing emptying of postboxes while out on delivery eg on Saturdays I usually have nine postboxes to empty but eight at the moment as one was stolen & still hasn't been replaced.