RING Video doorbell

[krussel]

Personally i find them quite useful.

If there is a knocker or normal bell i try that first as ive had situations where say a mother will answer the Ring doorbell at work just as a teenager answers the door.
There also can be some lag which creates a weird echo and neither can hear the other but other than that they are fine.

Quite often someone will be returning home in their car for example and they are able to tell me that they are 5 mins away and request i leave the parcel in a safe place. On the other side of things ive had customers answer the bell on a beach so the parcel goes back. Ive never had abuse on the bell.

As for recording audio, well i might be caught humming a tune.

[paulsmd]

Does anyone know the official policy on these?? Is there even one? Say a customer tells you to leave a parcel somewhere, are you covered if it goes missing?? I speak as someone who doesn't leave anything unless there's a specified safe place.

I would have thought that normal rules apply, don't leave anything ,unless it's a tracked and "Safeplace",is on the item, but then again , who decides what is a "Safeplace", the only truly Safeplace for an undeliverable item ,is the D. O. I imagine But then again, the Callers Office seems to lose stuff with alarming regularity and who,gets the blame?

What is a safeplace, It will have a safeplace on the packet or parcel, If it don`t have it on there , then you don`t leave it. The postman do not decide what is safe, that is down to the customer.

[SpacePhoenix]

Does anyone know the official policy on these?? Is there even one? Say a customer tells you to leave a parcel somewhere, are you covered if it goes missing?? I speak as someone who doesn't leave anything unless there's a specified safe place.

I would have thought that normal rules apply, don't leave anything ,unless it's a tracked and "Safeplace",is on the item, but then again , who decides what is a "Safeplace", the only truly Safeplace for an undeliverable item ,is the D. O. I imagine But then again, the Callers Office seems to lose stuff with alarming regularity and who,gets the blame?

What is a safeplace, It will have a safeplace on the packet or parcel, If it don`t have it on there , then you don`t leave it. The postman do not decide what is safe, that is down to the customer.

Even if there's a safe place listed on the packet, you still need to decide if it's secure. If you're in any doubt, 739 it. There's only two "true" safe places - in the recipient's hands or in the DO (whether the docket lefts are kept)

[clashcityrocker]

There's only two "true" safe places - in the recipient's hands or in the DO (whether the docket lefts are kept)

Or a lockable parcel box.
Or a lockable shed/outbuilding.

[postieblueshirt]

If you don't like the safeplace that's written on the parcel(which I usually don't as I'm over cautious of not giving them a chance to get rid of me after 25 years in the job lol) you can chose the option safeplace not available or secure. on the pda

[rockmanrock]

Don't ring them, they're a pain. Knock the door.

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[Jefferson Starfish]

https://www.myroyalmail.com/news/2020/02/show-and-bell" onclick="window.open(this.href);return false;

Colleagues on delivery will have noticed that more and more customers have fitted smart doorbells.

Smart doorbells are becoming increasingly popular as online shopping grows and customers expect their deliveries to be made regardless of whether they are at home or not.

These devices can connect to a customer’s mobile phone and can include a camera as well as an intercom function.

There are now several different manufacturers and companies who have developed and are selling this type of equipment. The technology can film or capture your image while also facilitating conversations between colleagues and the customer while the customer is not actually present at their doorstep.

Smart doorbells can start filming or capturing images when motion is sensed – which can be as you approach or enter the driveway or front garden area, and not just from when you physically press the doorbell. Please be aware that you could be filmed from the moment you enter the premises up until you leave and move onto the next delivery point.

Customers can record CCTV footage from their doorbell, so it is important to bear in mind that your actions and conversations with the customer may be recorded.

These devices can present some challenges and opportunities for colleagues on delivery, which is why it’s important for us to be aware of their features. It is also important that we are clear and polite in explaining to customers what we can and can’t do in regard to their requests.

Key facts:

Smart doorbells start filming when a motion sensor is triggered - this can be up to 10 metres away – and not simply when you press the bell.
Footage can be recorded by the customer.
Assume that you are being recorded when you are within range of the doorbell. Please ensure that you follow our procedures and are polite at all times.
If the householder asks you to do something with their parcel, make sure you follow the business policies:

Only leave a parcel if it has a SAFEPLACE instruction on the label.
Don’t deliver signature products without a signature (it is the poster who has paid for the signature).
You can deliver to a suggested neighbour – they are more likely to be in and to accept the package.
If customers are unhappy with what you are able to offer then politely explain that you are following company policies to keep mail secure.

If a customer’s footage of a colleague is uploaded online without consent and you are not happy, please email smartdoorbells@royalmail.com. We can then review the case and involve our Group Legal team where appropriate.

[twoloops]

If it’s a parcel I cover it with my mail & rap on the door with PDA, if they ask you to leave it somewhere or try a neighbour, give it the old “Sorry your braking up, braking up, sorry can’t hear you” card it, back to office, job done & job safe

[nightcrawler]

Don't ring them, they're a pain. Knock the door.

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Me too

[k979aaa]

Waste of money just like PDA's expensive s**t no one uses and most of the time does not work!

[twoloops]

Bit more wiggling & force he’d have got that that through