parcels how u deliver them

[Smoothbackground]

bet your first attempt ratio is class lol

I don't give a monkey's about metrics, I do the job as it should be done.
Funny how a LM who tells you verbally to leave parcels at doors won't put that in a email

How much extra work are you creating for yourself, all those parcels you bring back need scanning back in at the DO, then scanning for delivery the next day, reloading back in the van, then attempting a delivery the next day, when there's still a good chance the customer is at work again.

Why aren’t you trying neighbours? Let’s break down just the time wasted when unnecessarily bringing an item back:

Complete all fields on both sides of P739 — 2 minutes
Stick the P739 sticker to the parcel and fill in — 0.5 minutes (30 seconds)
Place parcel in back of van — 0.25 minutes
Remove parcel from van at end of shift, scan it, place in a York (with others) — 0.5 minutes
Put parcel back on frame or in York for delivery tomorrow — 0.5 minutes
Scan parcel to route next day — 0.25 minutes (15 seconds)
Load parcel to York next day — 0.25 minutes
Place parcel in van for delivery next day — 0.25 minutes
Make further delivery attempt — 3 minutes

So at least an extra 7.5 minutes of work caused by each failed item.

Yet If if manage to deliver to neighbour, it takes less than half this time:

Knocking two houses either side — 2 minutes in total
Partially complete front of 739 card with date, time, recipient’s first name and neighbour’s door number — 0.75 minutes (45 seconds)
Post through recipient’s door — 0.5 minutes

Job done!

If you know your duties well enough then you already know which neighbours are likely to be in and which are out at work, unfortunately some blocks of flats never seem to have anybody at home during the day.

Although looking are your own timings your spending the best part of 5 mins knocking doors for each parcel, for 10 parcels a day that's the best part of an hour wasted!

To be fair, the timings above are generous ones. In real life, I don’t waste anything like that amount of time — my usual party trick is to lose the parcel with the neighbour a few doors down or directly opposite for whom I also have a parcel onboard, “Oh, here’s yours, but would you also be able to take this one in for Doris with the red car a few doors up?”

[OikOik]

I don't try neighbours anymore unless they're either outside, come out and offer to take it or I know that they're willing to take the parcel. Too many occasions I have had "NO!" and the door slammed in my face. These days, so many neighbours don't get on.
If it is signed for and it will fit through the letterbox, I will sign it myself. Never on a safe place though.
I used to recycle bin loads, but boss told us all flat out no binning parcels. Personally I think the safest place to leave parcels is the bin, it's out of view and away from the elements. It just falls on its arse when stupid customers come home and are too stupid to read the card/an email and go get the parcel and then they put the bin out for emptying.
If I know I'm getting a parcel, I'm not going to ignore the communication.

[menditsa]

I don't try neighbours anymore unless they're either outside, come out and offer to take it or I know that they're willing to take the parcel. Too many occasions I have had "NO!" and the door slammed in my face. These days, so many neighbours don't get on.
If it is signed for and it will fit through the letterbox, I will sign it myself. Never on a safe place though.
I used to recycle bin loads, but boss told us all flat out no binning parcels. Personally I think the safest place to leave parcels is the bin, it's out of view and away from the elements. It just falls on its arse when stupid customers come home and are too stupid to read the card/an email and go get the parcel and then they put the bin out for emptying.
If I know I'm getting a parcel, I'm not going to ignore the communication.

I'll be polite as possible but you're a pillock.
What you going to do when the customer claims they never got the signed for containing an item valued at £100 ?
You're the one facing a criminal conviction and loss of employment.
And yes it has happened in RM where a customer has lied and done this.
And for leaving in the bin that's just plain stupid.
You leave in bin on a Monday and unknown to you that customer is away for a couple of days and the bin gets collected on Tuesday

[kazardaimenu]

Garden bins have been pretty useful during the non collection months so long as they are dry inside.

[GRS]

I don't try neighbours anymore unless they're either outside, come out and offer to take it or I know that they're willing to take the parcel. Too many occasions I have had "NO!" and the door slammed in my face. These days, so many neighbours don't get on.
If it is signed for and it will fit through the letterbox, I will sign it myself. Never on a safe place though.
I used to recycle bin loads, but boss told us all flat out no binning parcels. Personally I think the safest place to leave parcels is the bin, it's out of view and away from the elements. It just falls on its arse when stupid customers come home and are too stupid to read the card/an email and go get the parcel and then they put the bin out for emptying.
If I know I'm getting a parcel, I'm not going to ignore the communication.

I'll be polite as possible but you're a pillock.
What you going to do when the customer claims they never got the signed for containing an item valued at £100 ?
You're the one facing a criminal conviction and loss of employment.
And yes it has happened in RM where a customer has lied and done this.
And for leaving in the bin that's just plain stupid.
You leave in bin on a Monday and unknown to you that customer is away for a couple of days and the bin gets collected on Tuesday

Criminal conviction? Seriously? How did that get through a court of law if everyone knows the customer was lying? Out of interest who brought the case, RM or the customer?

[Dingo99]

How people are not embarrassed by the amount of s**t their neighbours take in for them is beyond me. I’ve stopped trying neighbours for some of these 3 parcels a day and never in dickheads.
You can tell it annoys neighbours sometimes and who can blame them, why should they have to answer their door when they might be busy and have their house used as a free storage container for their useless neighbours temu splurge. You would think along with the 15 parcels a week these people get they could order a cheap plastic storage box but noooo.

Don't get me bloody started, I got a house and (well they haven't actually had any packets for a week which is highly unusual), they get tracked packets daily, always at work, they tell me to leave by the side gate in full view, their naeighbours say the same. Anyway they have had a porch fitted and as it was being built I thought, get in I can leave in enclosed porch, but oh no, bloody porch that's locked and a wall mounted mail box, like you say, why can't they just bloody get a cheap garden box, judging by the constant packets they order, they clearly have a few bob drives me fuc*ing nuts!

[Dexydog]

Just card them.
Move on.
You can't fix stupid.

[menditsa]

Criminal conviction? Seriously? How did that get through a court of law if everyone knows the customer was lying? Out of interest who brought the case, RM or the customer?

This is going back to around 1995 and was a Registered / Special item a postie signed on his card himself and posted thro the letterbox. They admitted what they had done was wrong but denied they had stolen the item and I believed they were telling the truth. Think they got a suspended sentence.
Everyone didn't know the customer was lying. Theft by an employee is always handled by RM.
Another postie got caught using his private car to deliver mail and that ended up at crown court.

[Smoothbackground]

Another postie got caught using his private car to deliver mail and that ended up at crown court.

On what charge(s) did he end up at Crown Court for using his private car? Isn’t driving with no insurance a summary-only matter?

[menditsa]

Don't know, I had left RM by then to work abroad.

[SpacePhoenix]

Another postie got caught using his private car to deliver mail and that ended up at crown court.

On what charge(s) did he end up at Crown Court for using his private car? Isn’t driving with no insurance a summary-only matter?

No insurance is a trip to the magistrates court. Often comes up in the "In the courts" section of our local paper

[Smoothbackground]

Another postie got caught using his private car to deliver mail and that ended up at crown court.

On what charge(s) did he end up at Crown Court for using his private car? Isn’t driving with no insurance a summary-only matter?

No insurance is a trip to the magistrates court. Often comes up in the "In the courts" section of our local paper

Yes, exactly: the magistrates’ court, ie, a summary-only offence. A trip to the Crown Court only results from an indictable offence. Driving without insurance is a summary-only offence, which means only the mags’ courts deal with it. Interested to know why this postie who was using his private car ended up in the Crown Court and on what charges.

[menditsa]

Been so long now the only thing I remember from that DO was on my first day there everyone was out on strike because the baked beans in the canteen were cold.

[Newandscared]

My view is be guided by what the customer would want/expect but let your own judgement as to item value etc overrule everything. For example, I insist on a house front door being unlocked and opened if someone pulls up on a driveway or on the road alongside if I deem it necessary so I can get a compliant photo POD. For an Asos package I would be quite relaxed about putting it over a fence if that was requested. Anything cardboard always goes to a neighbour,

even if the customer requests otherwise.

Why, if I wanted my order from Boots etc left behind my bins I'd be annoyed if I got home to find only a 739 card had been left instead of my parcel.

As far as signatures I can't understand why RM don't make it so expensive hardly anybody uses the service as surely a photo of the customers door etc is just as much proof the items has been delivered as an unreadable squiggle Likewise why can't RM introduce a Special Delivery/Guaranteed T24 delivery service which doesn't require a signature and can also be left with a neighbour etc

A photo of a parcel isn't proof of delivery though.It's only proof you were possibly near their house. You can take a photo and then put the parcel back in your van. Other delivery companies have had drivers caught doing just that so a signature if it's asked for is what the customer wants to prove delivery.

[SpacePhoenix]

My view is be guided by what the customer would want/expect but let your own judgement as to item value etc overrule everything. For example, I insist on a house front door being unlocked and opened if someone pulls up on a driveway or on the road alongside if I deem it necessary so I can get a compliant photo POD. For an Asos package I would be quite relaxed about putting it over a fence if that was requested. Anything cardboard always goes to a neighbour,

even if the customer requests otherwise.

Why, if I wanted my order from Boots etc left behind my bins I'd be annoyed if I got home to find only a 739 card had been left instead of my parcel.

As far as signatures I can't understand why RM don't make it so expensive hardly anybody uses the service as surely a photo of the customers door etc is just as much proof the items has been delivered as an unreadable squiggle Likewise why can't RM introduce a Special Delivery/Guaranteed T24 delivery service which doesn't require a signature and can also be left with a neighbour etc

A photo of a parcel isn't proof of delivery though.It's only proof you were possibly near their house. You can take a photo and then put the parcel back in your van. Other delivery companies have had drivers caught doing just that so a signature if it's asked for is what the customer wants to prove delivery.

Sometimes when I've had something delivered by a courier I have had to give the driver a one-time code which they enter into their PDA