That’s a right pain in the arse. It’s as if you’ve just put a blank card through and are expecting them to figure it outClappedoutpostie wrote: ↑25 Oct 2025, 20:42Should have a marker on the address for a certain time period after a claiming not to have received.
Whilst we are on the subject it’s the ones that come chasing u down the street waving the 739 without even reading it that do my head in.
I went to one of our local SPDO's attached to a PO the other day, the area where RM 'No Answer's' used to be stored before 'second delivery attempt' came in, is now rammed with what is 'EVRI Local Collect'. It's actually cheaper in EVRI to send to a EVRI drop off shop than it is to EVRI it to the recipients home address.TopperGas wrote: ↑26 Oct 2025, 10:32Amazon and Evri are making doorstepping the norm, I'd imagine one day we'll all be told to doorstep in lower crime risk areas as RM are losing so much work to the competition, what's the point in RM hiding parcels/taking them back to the DO when the competition just leave it on doorsteps?michael147 wrote: ↑26 Oct 2025, 07:17Work in a rural area and a couple of crackers spring to mind.
left parcel in an outhouse on top of a pile of logs, next morning pleasant enough older couple one a journo one a head of dept at a local school `we cannot find it (left note with exact description as i have stated).
Walked round side of house to outhouse there was parcel exactly as i had left it!
Left parcel in a garage, which was in itself locked but had a large cat flap (more suitable for a dog) at the side so slid parcel in no problem, about as safe as you can get.
Next day my cover rang me saying he was at the property and couple (both professional people) were asking where the parcel was?
I said its in the garage as my note stated, he replied `they say it cannot be as its locked` Me `have they CHECKED the garage`?
They had not, assumed i had made a mistake and they really needed it (this happened on a Saturday before a BH).
Cue an interesting conversation next time i saw them when they said could i not just leave it at the front door (house on quite a busy B road, no porch, weather problems, could be out all day) as they did not use the garage.
This all seemed rather irrelevant as its next to the house, they have the keys and its a secure locked location, as i explained.
`Yes, but we did not get it and it caused a problem` they retorted.
The problem was as as i told them that ,they simply would not believe what i told them!
They do that with the grey cards! Shouting 'I'm in, I'm in, why didn't you knock?' - Read the f card!kazardaimenu wrote: ↑26 Oct 2025, 12:12That’s a right pain in the arse. It’s as if you’ve just put a blank card through and are expecting them to figure it outClappedoutpostie wrote: ↑25 Oct 2025, 20:42Should have a marker on the address for a certain time period after a claiming not to have received.
Whilst we are on the subject it’s the ones that come chasing u down the street waving the 739 without even reading it that do my head in.
Yeah I noticed that, just think how easy it would be for RM to copy that in the same way they copy most things that the parcel companies do, all we'd need is a small section of the delivery office that's open to the public and we wouldn't even need to deliver to or collect the items from the "parcel shop"yellowbelly wrote: ↑26 Oct 2025, 12:14
I went to one of our local SPDO's attached to a PO the other day, the area where RM 'No Answer's' used to be stored before 'second delivery attempt' came in, is now rammed with what is 'EVRI Local Collect'. It's actually cheaper in EVRI to send to a EVRI drop off shop than it is to EVRI it to the recipients home address.
It's not a problem, just leave an extra loop in the frame, simple
Some customers don't even seem to bother answering the door just assuming we'll leave the parcel in their porch or a safe place then, when you take it back to the DO they complain you didn't knock because for some odd reason they think we'd sooner bring a parcel back rather than delivering it!!Kenfandango wrote: ↑27 Oct 2025, 08:29Prior to working at RM I worked with a guy who proudly said "I sign all my eBay parcels with an X then complain that it isn't my signature and try to get my money back" and a woman who would look at her ring doorbell notification and say "it's just the postman I'll make him wait."
As a result I've rarely trusted customers
And imagine if you had a postal hub in pretty much every city, town, village, where you could leave parcels for customers to collect. They might provide loads of other services too.ted_e_bear wrote: ↑26 Oct 2025, 13:59Yeah I noticed that, just think how easy it would be for RM to copy that in the same way they copy most things that the parcel companies do, all we'd need is a small section of the delivery office that's open to the public and we wouldn't even need to deliver to or collect the items from the "parcel shop"yellowbelly wrote: ↑26 Oct 2025, 12:14
I went to one of our local SPDO's attached to a PO the other day, the area where RM 'No Answer's' used to be stored before 'second delivery attempt' came in, is now rammed with what is 'EVRI Local Collect'. It's actually cheaper in EVRI to send to a EVRI drop off shop than it is to EVRI it to the recipients home address.
Exactly this. Take the bloody shackles off and let us get on with it. It`s inevitable as the "Peak" pressure increases.TopperGas wrote: ↑26 Oct 2025, 10:32Amazon and Evri are making doorstepping the norm, I'd imagine one day we'll all be told to doorstep in lower crime risk areas as RM are losing so much work to the competition, what's the point in RM hiding parcels/taking them back to the DO when the competition just leave it on doorsteps?michael147 wrote: ↑26 Oct 2025, 07:17Work in a rural area and a couple of crackers spring to mind.
left parcel in an outhouse on top of a pile of logs, next morning pleasant enough older couple one a journo one a head of dept at a local school `we cannot find it (left note with exact description as i have stated).
Walked round side of house to outhouse there was parcel exactly as i had left it!
Left parcel in a garage, which was in itself locked but had a large cat flap (more suitable for a dog) at the side so slid parcel in no problem, about as safe as you can get.
Next day my cover rang me saying he was at the property and couple (both professional people) were asking where the parcel was?
I said its in the garage as my note stated, he replied `they say it cannot be as its locked` Me `have they CHECKED the garage`?
They had not, assumed i had made a mistake and they really needed it (this happened on a Saturday before a BH).
Cue an interesting conversation next time i saw them when they said could i not just leave it at the front door (house on quite a busy B road, no porch, weather problems, could be out all day) as they did not use the garage.
This all seemed rather irrelevant as its next to the house, they have the keys and its a secure locked location, as i explained.
`Yes, but we did not get it and it caused a problem` they retorted.
The problem was as as i told them that ,they simply would not believe what i told them!
These are the customers you need to punish, pre-write the 739, ring everything & hard knock & card it, walk away, ignore them shouting you up the street, let them come to you in their slippers/bare feet/rain, they soon start answering the door in future, thank me later
I think you need to drop the 'door' from 'doorstepping' from what I've seen of Amazon's operation lately. They're dumping packets on the first step of the close stairs as if they're delivering takeaway leaflets.