there was another site but that one and the one above denied me access after a few minutes.
There is also this note at the bottom of the Page
Please note: This website is not affiliated with, endorsed by, or operated by Royal Mail. It serves solely as a simplified link to the Royal Mail feedback service for your convenience.
Not really the postie’s fault if they’re given too much work and have to cut off
Option is already there for the customer and why ask them for feedback which at some point is bound to be negative and then you can have a hand in your own conduct talk about turkeys voting for Xmas
Yep, people are quick to complain but hardly bother to send good feedback, do any of us really care if we get postie of the week, month or rising star, it's all crap!
Not been asked, but I assume this is the dashboard stuff. I've had a few 10's. You get a notification on your pda when somebody rates you 10. One customer of mine gave me a 10 for throwing something over his gate. Given we can't officially do that, I did wonder what reaction it would get from management
I think customers would rate their postie on friendliness more than anything else. If you are someone that spends ages talking to customers, you know their name, job, you ask them how they are every time you see them, you know their kids names, their partners name, their pets name....then you will get top marks from the customer....
Whereas, what Royal Mail actually want is for you to rush around as quickly as possible and complete. They don't want you spending 10 to 20 minutes per day talking to customers.
I’m not particularly bothered about what marks I get. I am friendly enough when I’m out there, but want to get on and finish, so there’s no chance of idle chit chat. A manager has told me of two recent positive comments, well that’s fine, but all I’m doing is my job. It’s not like we get a bonus for all this nonsense. No doubt managers do.
I think customers would rate their postie on friendliness more than anything else. If you are someone that spends ages talking to customers, you know their name, job, you ask them how they are every time you see them, you know their kids names, their partners name, their pets name....then you will get top marks from the customer....
Whereas, what Royal Mail actually want is for you to rush around as quickly as possible and complete. They don't want you spending 10 to 20 minutes per day talking to customers.
It's the same with the driving score, they want you to complete you're delivery asap but then reward staff with chocolate bars for driving around like a snail, as that's the only way to get a score near 100%.
Whereas, what Royal Mail actually want is for you to rush around as quickly as possible and complete. They don't want you spending 10 to 20 minutes per day talking to customers.
What RM wants done and what RM wants to be seen doing are diametrically opposed when measured in Pounds Sterling. I think it was back in 2017 they were pushing this 'Wonderwall' where we'd boast of all the great things we do for the people who live on our duties. All fine and well until your walk is lapsed six-ways and no-one gives a toss and then we couldn't even boast delivering the damn letters because it persistently failed to clear. Money talks, not you to your customers. The Wonderwall persisted in a corner untouched and ignored for a few years after the Most Important Thing Right Now moved onto something else.
It’s quite simple, photograph a few parcel labels every day, check the app with the tracking a week later and if no review has been given, just put in ‘best postman I’ve ever had
The whole thing is about opinion, so pointless really
there was another site but that one and the one above denied me access after a few minutes.
There is also this note at the bottom of the Page
Please note: This website is not affiliated with, endorsed by, or operated by Royal Mail. It serves solely as a simplified link to the Royal Mail feedback service for your convenience.
talk about turkeys voting for Xmas
